FAQs - Premium Internet Services, Aircel Internet Connection, MPLS VPN ServicesABS

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      FAQs

      Internet Access Services

      Q1.
      What kind of Internet services are offered by Aircel?
      A1.

      We offer two flavors of Internet service – Dedicated Internet and Shared Internet. Dedicated Internet service as the name suggest is aligned to a single user. Shared Internet is a pool of Bandwidth that is shared between multiple customers.

      Q2.
      How many Points of Presence does Aircel have in India?
      Q3.
      How many Internet Gateways does Aircel have in India to exit the International traffic out of India?
      Q4.
      How will Aircel provide Internet access to locations where it is not present?
      Q5.
      How many IP Addresses will be given by Aircel to the customer? Will Aircel provide or help in providing extra IP blocks to the customer over and above the set limit?
      Q6.
      What does customer get if he subscribe to 2Mbps (1:4). What is the nature of this bandwidth?
      Q7.
      What does customer get if he subscribe to 2Mbps (1:1). What is the nature of this bandwidth?
      Q8.
      Can a customer sell 2Mbps (1:1) as 4 Mbps in one direction?
      Q9.
      How will Aircel monitor its backbone?
      Q10.
      Can customer view his network performance online?
      Q11.
      Can Aircel provide the entire path that will be traveled by customer’s packet (from CPE to CPE including HOP address)?
      Q12.
      Are there any different SLA parameters/ commitments for Shared Internet?
      Q13.
      How will Aircel calculate Uptime for the customer?
      Q14.
      Does Aircel’s Internet Service offer any Security Bundle package (including Gateway Level Anti Virus/ Anti Spam, Content/ URL Filtering, etc)?
      Q15.
      Is traffic re-routing automatic or manual?
      Q16.
      Is signed copy of regulatory T&C necessary for all internet orders?
      Q17.
      If customer has its own IP address and AS number then what is the minimum number of IPs (at each location) that customer has to give for BGP/ static routing?
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