Aircel Privacy Statement
This policy is provided for your information and is not intended to limit or exclude your rights under laws and regulations applicable in India.
We may hold information relating to you that you have provided to us (such as on an application or registration form) or that we may have been obtained from third party sources as required under laws and regulations and when you subscribe and use our services or websites or otherwise interact with us This information may include, amongst other things, your name, father’s name, mother’s name, spouse’s name, date of birth, address, telephone numbers, mobile phone number, email address, occupation and information contained in the documents used as proof of identity and proof of address. We may also hold information related to your utilization of our services. This may include your call records, your browsing history while surfing our website, location details and additional information provided by you while using our services.
We may keep a log of the activities performed by you on our websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience at our website.
In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, Aircel reserves the right to discontinue the services for which the said information was sought.
The information that we collect from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions, which include:
There may be times when we need to disclose your personal information to third parties. If we do this, we will only disclose your information to:
If you have opted in to receiving marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have contracted with Aircel to keep the information confidential, or who are subject to obligations to protect your personal information.
If you would like to opt-out of receiving Aircel marketing materials, please SMS START < DND option > to 1909 (Tollfree). Please note that Aircel will still need to send you essential information about your account or changes to your service.
We adopt reasonable security practices and procedures to include, technical, operational, managerial and physical security control measures in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
Our security practices and procedures limit access to personal information on need to know basis. Further, our employees, to the extent they may have limited access to your personal information on need to know basis, are bound by Code of Conduct and Confidentiality Policies which obligate them to protect the confidentiality of personal information
We take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure security of personal information
We may retain your personal information for as long as required to provide you with services or if otherwise required under any law. We, however assure you that Aircel does not disclose your personal information to unaffiliated third parties (parties outside Aircel corporate network and its Strategic and Business Partners) which could lead to invasion of your privacy
When we dispose off your personal information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents and wiping electronic media).
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach out to our customer service at "198" (toll-free) or write to us at our Circle Care ID (e.g. – firstname.lastname@example.org for Delhi circle) and communicate the change(s) for updating our records.
We make every effort to maintain the security of our internet connections; however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk, however we will use our best efforts to ensure that any such information remains secure. We cannot protect any information that you make available to the general public – for example, on message boards or in chat rooms.
We may use a persistent cookie to record details such as a unique user identity and general registration details on your Personal Computer. This helps us recognise you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Most browser technology (such as Internet Explorer, Netscape etc) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. We request you to visit our site periodically for latest information and changes.
How to Contact Us
We are committed to safeguard your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us at our Circle Care ID. Alternatively, you may also direct your privacy-related feedback or concerns to the Circle Nodal Officer. (e.g. – Delhi Circle Nodal details are as mentioned below):
Name: Moushumi De
We would strive to address your feedback and concerns in a timely and effective manner. We look forward to your suggestions and valuable inputs.
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