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      Customer Grievance

      To resolve all your concerns at the earliest, we have established a 2-tier complaint handling mechanism.

      Level I: Our Customer Care

      As an Enterprise Data Customer (ABS) you have the convenience to contact at the following Customer Interface Points:

      In case, your concern cannot be resolved online then our customer care will formally register your concern and will give you a Trouble Ticket Number (also called as TT No.) along with the time limit within which your concern will be resolved. Note the service request number is important for any further query or escalation that you may need to do- so kindly keep a careful record of the same.

      Upon resolution of your concern, our customer care will contact you on your contact number provided at the time of registering the TT, Alternate number or reply via email/letter to update you on the resolution status.

      In case you are not satisfied with the resolution received from our customer care center, then you may escalate your concern to the Appellate Authority.

      Level II - Appellate Authority

      Despite the best efforts put by our Customer Care, if you are still not satisfied with the resolution provided then you may escalate your concern to the Appellate Authority.

      Please Note:
      • Appeal to appellate authority must be made in writing and in duplicate.
      • The appeal must be made after the expiry of time limit specified by Customer Care 
      • The appeal must be made within 3 months after the expiry of time limit by Customer Care.

      Below is the contact detail of our Appellate Authority:

      Appellate Authority : Ms. Monika Kaushik
      Contact Number :+91-011-79400000
      Email: abs.appellatauthority@aircel.co.in

      Address :
      Dishnet Wireless limited (ABS),
      A-44, Mohan Co-operative Industrial Estate, Mathura Road,
      New Delhi - 110044

      Contact Timings: Monday to Friday 10 am to 6 pm
      Click here to register your complaint with Appellate Authority

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