What is a missed call alert?
Ans. Missed call Alert is a¿ Value Added service¿ that helps a Customer to know who all called him/her while his/her mobile was switched off or not reachable.
How to I deactivate MCA service?
Ans. SMS as MCA No to 52299 ,Charges Rs.3/SMS
What is Call waiting?
Ans. The Call Waiting option enables the subscriber to keep the 2nd incoming call keeps in waiting mode while another call is continuing. In this scenario while you are already talking on 1 line, the second caller shall not get an engaged tone & the subscribed can switch to the second caller any time.
I don't want this service, please disconnect it for me?
Ans. This is a handset depended feature and has to be activated or de-activated from the handset. Please access call settings of your handset and deactivate / disable `Call Waiting' option.
What is Caller Line Identification?
Ans. This facility enables the call recipient to see the number from which he is receiving the call.
How to activate
Ans. This is a per-activated facility in all the numbers for all prepaid numbers.
What is Call Divert / Forwarding
Ans. Call Divert is the facility with which you can divert the incoming calls (based on options selected by you in your handset settings) to any local number. Each diverted call if answered shall be charged as per applicable outgoing rates.
How can I activate it?
Ans. This is a handset depended feature and has to be activated or de-activated through the handset settings
What is GPRS?
Ans. It is General Packet Radio Service, where customers can access to internet on their phone or can use their mobile as a modem to connect to internet through their computer or lap top.
What is MMS?
Ans. It is Multimedia Messaging Service; via this facility you can send images/pictures from your phone to an email id or another mobile number. Please note in case the recipient doesn't have this service active on his / her mobile, then he / she will receive an sms with URL details to access the sent content on internet.
How can I use MMS services? What do I need to do to use MMS?
Ans. To start using MMS service, you need to send an SMS to get the setting for MMS and save it on your mobile handset. For details of the sms, please contact customer care - 121
What is My Album?
Ans. You may select an album with dialer tune, wherein you will get a list of songs within an album. By subscribing to an album your every caller will listen to a new song randomly from a song available in the album.
How can I use Aircel Pocket Internet Service? What do I need to do to use Aircel Live?
Ans. For using AIRCEL Pocket Internet you need to download the setting of AIRCEL Pocket Internet (by sending an SMS 'WAP' to 121) and save it as a default setting on your handset. Please note that this service can only work on GPRS/ WAP enabled handsets. After you've save d the setting, the pocket internet page gets saved as default page in your Web Browser.
Can the customer get the settings from any source other than the Customer care?
Ans. Yes, you may sms 'WAP' and sent it to 121 (toll-free)
What is DIALER TUNES service?
Ans. Dialer Tune is a special feature through which your caller will hear a song or music of your choice, instead of the default "tring tring" tone. To activate this service -
- Customer has to dial 53000 and select a song of his/her choice.
- Monthly rental is Rs 30/month & charges for dialing 53000 is Rs 3/min.