Ans. Mobile Number Portability (MNP) is a service that allows you to join any of your preferred mobile service provider, without changing your mobile number that you've been using since long.
Will I get a new SIM card?
Ans. Yes, you will get a new AIRCEL SIM card at time of submitting transfer request.
Is there a charge for this service?
Ans. No, currently AIRCEL is not charging any porting fees for joining AIRCEL through MNP.
If am using prepaid number of some other service provider then can I join AIRCEL as postpaid?
Ans. Yes, you can join AIRCEL as a prepaid or a postpaid customer irrespective of whether you are currently a prepaid or a postpaid user with your existing service provider.
In how much time will my number get transferred after request submission?
Ans. You will be able to join AIRCEL within 7 working days from the date of request submission.
Will my phone get disconnected for some time during transfer?
Ans. Yes, your number will be inactive for about 2 hrs. The exact time when your phone will be inactive will be informed to you in advance via sms by AIRCEL.
Are there some conditions to become eligible to request for MNP?
Ans. Yes, there are few important conditions that you must note:
Your mobile connection must be active on the network of your existing service provider since more than 90 days.
If you are currently a postpaid customer, then please ensue that you've paid all the dues as per your last bill.
If you are currently a prepaid customer, then all your available balance with existing service provider will lapse after completion of the transfer.
You'll not be able to cancel your transfer request after completion of 24 hours from date of submission of MNP request.
Process of MNP Request
I am interested in joining AIRCEL, what should I do to get my existing number transferred?
Ans. If you wish to join AIRCEL then please visit your nearest AIRCEL retail outlet with the mobile number you wish to transfer:
You need to fill up the Customer Enrolment Form and MNP form at AIRCEL store and submit along with your valid Identity proof, Address proof, latest passport size photograph and copy of your last mobile connection bill (only if you're currently a postpaid user).
You also need to generate a 'unique porting code' in front of the Aircel executive at store by sending an SMS to short-code '1900', from the mobile you wish to transfer.
If you are currently a prepaid customer, then please note that all your available balance with existing service provider will lapse after completion of the transfer.
You will be issued a new AIRCEL SIM card upon submission of the required documents.
NOTE: You will be able to join AIRCEL within 7 working days from the date of request submission.
What is the purpose of getting a Unique Porting Code?
Ans. Unique Porting Code (known as UPC) acts like your unique identification number at the time of porting (transfer) process, you need to provide this code on the MNP form at the time of request. UPC code can be generated by sending SMS: "PORT " to 1900.
NOTE: UPC is valid for 15days only from date of generation.
Can my existing service provider stop me from joining AIRCEL?
Ans. Yes, when we send the MNP transfer request on your behalf, your existing service can reject the request due to any of the below mentioned reasons:
Any overdue bill with existing operator.
Mismatch between UPC provided to Aircel and actual UPC generated for your number.
Your number is in deactivated state.
Your number is less than 90 days old with your existing operator.
If there is any ownership change request pending with your existing operator.
In case your number has special exit clause and the exit clause is not met by you. For example: Special bundle offer, special offers to vendors\business partners etc.
If porting for your number is prohibited by the court of law
How will I know if my request has been accepted or rejected?
Ans. You will get an SMS from Aircel within 3-4 working days from the date of request confirming the status of your request (i.e approved or rejected).
Where should I contact to know the status of my MNP request from time to time?
Ans. If you've requested to join AIRCEL, then you may contact AIRCEL's MNP Helpline between 6 AM - 12 midnight. We will also keep you updated with the status from time to time through SMS.
Who should I contact for my regular account related help during the transfer process?
Ans. For all your regular account related information you'll be required to contact your existing service provider till your number transfer is not complete.
More about MNP
I am using premium number of my existing service provider; do I need to pay any premium charges for this number to Aircel also for port-in?
Ans. No, you don't need to pay any premium charges for your existing number.
What will happen to the balance in my account post transfer?
Ans. The available balance in your account with your existing service provider will lapse post transfer of your number, thus we recommend you to use all your balance before the day of transfer.
Can I go back to my original service provider after getting transferred?
Ans. As per the government guideline, In case you wish to move back to your previous service provider then you may submit a request for same after completion of 90 days on the network of your new service provider.
Can I get my request cancelled at any time before transfer?
Ans. You can place the request for cancellation of port-in request with Aircel within 24 hours from the time of placing the port-in request.
Can I get multiple numbers transferred at the same time?
Ans. Yes, you can get multiple numbers which are under your name transferred at the same time.
Prepaid
New Connection and Basic Services
How to apply for a new Pre Paid connection?
Ans. Please visit your nearest Aircel Retailer / Aircel Store along with your Proof of Identity, Proof of Address and a latest passport size photograph. Our point of Sale will ask you to fill a `Customer Engagement Form' & submit along with above mentioned documents, also you will be required to pay for the Prepaid Welcome Kit ( As per prevailing offer / plan).
Where do I enquire with top value added service offered by AIRCEL?
Ans. You may check our top VASs thru our website or by dialing 1214 (toll-free) from your AIRCEL mobile. You may also visit your nearest AIRCEL Store/ Retailer to know about our top VASs.
Mobile - Transfer of Ownership.
As per the regulations of DoT , Pre Paid mobile numbers are non-transferable.
Where do I enquire about latest schemes with AIRCEL?
Ans. You may check our latest schemes thru our website or by dialing 1213 (toll-free) from your AIRCEL mobile. You may also visit your nearest AIRCEL Store/ Retailer to know about our new schemes.
Why do I see suburb/town names on my phone?
Ans. The is because you have turned 'Cell Info Display' as 'ON' in your handset settings. This service captures your current location and displays the same on your phone. If you do not want to see this display, then you need to go to setting of your phone and disable the cell info display.
Will calls to Aircel's Customer Care Number be toll free from my Aircel mobile?
Ans. IVR support is toll free over our customer care number 121/198. Agent access over 121 is chargeable @ 50 paise / 3 minute.
SIM Related
I see "PUK" on my mobile phone, what should I do?
Ans. You need to call up our customer care number ' 121 or visit your nearest Aircel center, where they would give the 8-digit PUK code. You will be required to dial the 8-digit PUK code on your mobile and reselect a new PIN number for your mobile. Please note : Entering of wrong PUK 10times will completely block your SIM card.
What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"?
Ans. For `Blocked SIM Card': You need to visit at our Aircel Store, where a fresh SIM card would be provided to you with the number being same.
For `SIM Card Rejected': This may happen because of dust on the chip of the SIM card, please clean the same once & reinsert the SIM in your handset and try. If still problem persists, then you need to visit at our Aircel Store, where a fresh SIM card would be provided to you with the number being same.
For `Check Operator Service' : The message shall appear only on occasions when You have restricted `Caller ID display' option from your handset while this service ( CLIR) has not been activated for you. In such case ' Please access the call settings options of your mobile & activate / enable `Send Caller ID' option. Please note that the name of option may vary based on your handset model
You have mistakenly selected `LINE 2' on your handset. In such case ' please access the call settings and change `LINE 2' to `LINE 1'
Why is my SIM card blocked?
Ans. Reason: Damaged, Broken, wrong PUK entered thrice
What are the charges to replace the SIM card?
Ans. Please contact 121 for current / updated charges.
I have lost my mobile phone, what should I do?
Ans. You may call up 121 to get your phone barred. Also, you need to visit your nearest AIRCEL store for issuance of a duplicate SIM along with the copy of an FIR and your valid identity and address proof.
I have lost my mobile phone. How do I get a replacement SIM card for my spare / new handset?
Ans. Same as above.
What if my mobile phone is found after I have reported the loss to Aircel?
Ans. Please call 121 to get your phone unbarred. In case your SIM has already been replaced in that case you need to use the active sim card.
Balance & Validity
How do I check my balance?
Ans. To check the balance and validity on your Aircel Prepaid connection, kindly dial 123 or send BAL to 121.
What is the difference between top-ups & Rate cutters?
Ans. Top-ups help in giving you value for talk time. Rate cutters provide you services like Call/SMS/Data at lesser rates for a charge.
How can I recharge my prepaid number?
Ans. To recharge your mobile pleases dial *124*16digit secret code#. Chennai and Tamilnadu customers can dial *222*16digit secret code#. Pls keep your 16digit recharge pin handy. To know the recharge method you can also send an SMS RCHARGE to 121.
Call or SMS Related
Why am I unable to send SMS?
Ans. Reason:
Check you message settings to
Check that you message a valid message center no.
Check that the option 'Message sent as' is selected as 'text' for all your text messages.
In case you're still unable to send SMS then pls call 121
What happens to my incoming SMS messages if my cell phone is switched off or out of signal range?
Ans. In the settings of your phone, there is a option of maximum delivery time which we can adjust till maximum
Why didn't the intended recipient receive my SMS?
Ans. Reason-:
Phone was switched off or out of range.
Incoming SMS is barred.
My Phone shows Full Strength but I can't make a call, why?
Ans. There cab be various reasons for this:-
Please check the line selected, if line 2 is selected you will not be able to make calls.
Please see that you have sufficient balance and validity in your prepaid account.
In case you're still unable to call any number then please note 'the message that you get on your mobile screen or voice recording' and call 121 for help.
Roaming
How do I get National roaming activated?
Ans. National roaming service allows you to use your Aircel mobile phone when you travelling to another state in India.The National roaming is pre-activated for Aircel Prepaid subscribers.
Note: Not applicable for ASSAM Circle
How do I get International roaming activated?
Ans. International roaming service allows you to use your Aircel mobile phone when you are travelling to another country.
What are the charges for National roaming?
Ans. For charges on National roaming, visit Roaming section in our website - www.Aircel.com or kindly call 121 and speak to our Customer Care Officer.
Note: Not applicable for ASSAM Circle
What are the charges for International roaming?
Ans. International roaming is available for Rs. 99 per month. For information on charges for Incoming and Outgoing calls/SMS, visit roaming section in our website - www.Aircel.com or kindly call 121 and speak to our Customer Care Officer.
How can I contact customer care while roaming?
Ans. To contact customer care while on roaming on Aircel network - dial 121. When you are roaming on any other network National or International - dial +9197xxx xxxxx (kindly note you will be charged roaming charges for call customer care for dialing the long code).
Do I require special SIM Card or handset while in roaming?
Ans. In case you are travelling within India you can use the same SIM card. If you are travelling abroad you would need to get a Dual IMSI SIM card from the nearest Aircel Store for Rs. 25.
Loss of SIM Card
Can I block my phone if SIM is lost?
Ans. Yes, in case you've lost your phone you can block the SIM card by calling 121 and informing our Customer Care Officer.
How do I get a new SIM Card?
Ans. In case your SIM card is damaged or lost and you would like to have a new SIM card, kindly visit the nearest Aircel Store for a replacement. Kindly ensure to carry proof of identification like - Drivers license, Voter ID card, Government issued ID card etc.
Do I need to pay any charges for new SIM?
Ans. The new SIM card is available for Rs. 25 at our Aircel Stores.
Will I get all my services back on the new SIM?
Ans. Once the new SIM card is activated, all the services are restored as on the previous card. Kindly note: that your contacts and sms on the previous SIM card will not be available.
Can I retain my old contact list and SMS on new SIM?
Ans. In case you take a new SIM card, your contact list will not be transferred automatically. If you have the old SIM card still in working condition you would need to do it manually.
Pocket Internet
What is pocket Internet and how do activate it?
Ans. Pocket Internet service allows you to access internet over WAP on your WAP/GPRS enabled handset. Pocket Internet is activated by default on your Aircel mobile connection. In case you are using GPRS enabled handset send PI to 121 for the settings. Pocket Internet usage is charged at 10p/10kb for browsing.
What are charges for Pocket Internet?
Ans. Pocket Internet is charged at 10p/10kb for browsing. There are various packs available to provide you unlimited access to Pocket Internet for limited period, for more details kindly call 121 and speak to our Customer Care Officer.
How can I get the settings for Pocket Internet and MMS settings?
Ans. For Pocket Internet settings please send a toll free SMS writing PI to 121. For MMS settings send MMS to 121 and to get both the settings together please SMS ALL to 121.
What if my phone does not support settings sent by SMS?
Ans. In case you are not able to save the settings for Pocket Internet received through sms, kindly call 121 and speak to our Customer Care Officer for assistance.
Will I be able to connect to PC/ laptop using my mobile?
Ans. Pocket Internet allows you to connect your GPRS/WAP enabled Aircel mobile phone to PC/Laptop for browsing. For assistance with settings, kindly call 121 and speak to our Customer Care Officer.
Will I be able to use MMS also?
Ans. To start using MMS, kindly send sms Start MMS to 121. To download the settings for MMS, kindly send MMS to 121. In case your handset does not support OTA settings, kindly call 121 and speak to our Customer Care Officer.
DialerTunes
How do I activate dialer tunes?
Ans. To activate Dialer Tunes, kindly dial 53000 from your Aircel phone and follow the process of activation. You may also send sms ACT DT to 53000. Kindly note that - 53000 is not a toll free number and you will be charged Rs. 3 per minute for calling and Rs. 3 per message to this number.
What are the charges?
Ans. Dialer Tunes service is currently available for Rs. 30 per month. There are various other packs available for lesser rates and duration. For more information, kindly call 121 and speak to our Customer Care Officer.
How do I deactivate dialer tunes?
Ans. We are sorry to hear that you would like to deactivate Dialer Tunes from your Aircel mobile phone. To deactivate dial 53000 and select option 2 and follow the prompts. Kindly note that - 53000 is not a toll free number and you will be charged Rs. 3 per minute.
How do I change song?
Ans. To change your Dialer Tune song, you may dial 53000 and select the songs from the list played. In case you like the Dialer Tune of another Aircel subscriber, you can choose the same song by dialing *9 when you call his number.
Value Added Services
How to I deactivate MCA service?
Ans. Deregistration can happen either through USSD or through sms '
Through SMS, Type 'MCA D' and send it to 5799
Through USSD , dial *999*2# (Please get this validated by VAS team)
What is voice mail service? How do I activate it?
Ans. 'Voice Mail' is a Value Added Service where your callers can leave a voice message for you in case you are unable to answer / attend your phone.To activate VMS the subscriber has to type ' START VOICE' and send it to 200 (Please get this validated by VAS team)
How do I de-activate this facility?
Ans. To de-activate VMS the subscriber has to type 'STOP VOICE' and send it to 200. (Please get this validated by VAS team)
Can I retrieve Voice Message from landline?
Ans. The subscriber can retrieve VMS from landline by dialing 9851098041. While on Roaming the subscriber has to dial 9851198511 to retrieve voicemail. (Please get this validated by VAS team)
Can I retrieve the messages from another mobile phone?
Ans. To retrieve VMS from his own number the subscriber has to dial 900. The subscriber can retrieve VMS other mobile by dialing 9851098041. While on Roaming the subscriber has to dial 9851198511 to retrieve voicemail. (Please get this validated by VAS team)
How do I retrieve Voice Message during National Roaming?
Ans. While on Roaming the subscriber has to dial 9851198511 to retrieve voicemail. (Please get this validated by VAS team)
What is Call waiting?
Ans. The Call Waiting option enables the subscriber to keep the 2nd incoming call keeps in waiting mode while another call is continuing. In this scenario while you are already talking on 1 line, the second caller shall not get an engaged tone & the subscribed can switch to the second caller any time.
I don't want this service, please disconnect it for me?
Ans. This is a handset depended feature and has to be activated or de-activated from the handset. Please access call settings of your handset and deactivate / disable `Call Waiting' option.
What is Caller Line Identification?
Ans. This facility enables the call recipient to see the number from which he is receiving the call.
How to activate
Ans. This is a per-activated facility in all the numbers for all prepaid numbers.
What is Call Divert / Forwarding
Ans. Call Divert is the facility with which you can divert the incoming calls (based on options selected by you in your handset settings) to any local number. Each diverted call if answered shall be charged as per applicable outgoing rates.
How can I activate it?
Ans. This is a handset depended feature and has to be activated or de-activated through the handset settings
What is GPRS?
Ans. It is General Packet Radio Service, where customers can access to internet on their phone or can use their mobile as a modem to connect to internet through their computer or lap top.
What is MMS?
Ans. It is Multimedia Messaging Service; via this facility you can send images/pictures from your phone to an email id or another mobile number. Please note in case the recipient doesn't have this service active on his / her mobile, then he / she will receive an sms with URL details to access the sent content on internet.
How can I use MMS services? What do I need to do to use MMS?
Ans. To start using MMS service, you need to send an SMS to get the setting for MMS and save it on your mobile handset. For details of the sms, please contact customer care - 121
What is DIALER TUNES service?
Ans. Dialer Tune is a special feature through which your caller will hear a song or music of your choice, instead of the default "tring tring" tone. To activate this service -
a. Customer has to dial 53000 and select a song of his/her choice.
b. Monthly rental is Rs 30/month & charges for dialing 53000 is Rs 3/min.
How can I use Aircel Pocket Internet Service? What do I need to do to use Aircel Live?
Ans. For using AIRCEL Pocket Internet you need to download the setting of AIRCEL Pocket Internet (by sending an SMS 'WAP' to 121) and save it as a default setting on your handset. Please note that this service can only work on GPRS/ WAP enabled handsets. After you've save d the setting, the pocket internet page gets saved as default page in your Web Browser.
National Customer Preference Registration (NCPR)
What is NCPR?
Ans. As per government guideline the National do not call service has been renamed as National Customer Preference registration. Now with NCPR service you can block unwanted promotional Calls/SMS as per your preference. You can partially register and choose up to 7 given categories from which you want to receive promotional SMS. For details click here
How do I register to NCPR?
Ans. With NCPR service you can block unwanted promotional Calls/SMS as per your preference. By three modes:
1.SMS to 1909
Send SMS
SMS START 0 to 1909 to fully register
START 1 to receive promotional SMS from Banking/ Insurance /Financial products/Credit cards.
START 2 to receive promotional SMS to Real Estate.
START 3 to receive promotional SMS Education.
START 4 to receive promotional SMS Health.
START 5 to receive promotional SMS Consumer goods and automobiles.
START 6 to receive promotional SMS Communication /Broadcasting /Entertainment /IT.
START 7 to receive promotional SMS Tourism and Leisure.
For multiple Start [space] [option1], [option2], [option3],...
Example: 'START 1,2,5 to get above detailed information SMS Help CPR or Help NCPR to 1909
2. Call 1909
3. Call 121
For detailed procedure you may visit the website www.nccptrai.gov.in and click 'How to register' under tab 'Information for customers'.
What if I change my mind? Can I take my number off the National Customer Call Preference Registry?
Ans. Yes. Any subscriber may, at any time, only after completion of 90days from the date of registration, request the Access Provider, for deregistration For detailed procedure you may visit the website www.nccptrai.gov.in and click 'How to de-register' under tab 'Information for customers'.
1. SMS to 1909
Send SMS
SMS STOP to 1909 to fully de-activate
STOP 1 to not to receive promotional SMS from Banking/ Insurance /Financial products/Credit cards.
STOP 2 to not to receive promotional SMS to Real Estate.
STOP 3 to not to receive promotional SMS Education.
STOP 4 to not to receive promotional SMS Health.
STOP 5 to not to receive promotional SMS Consumer goods and automobiles.
STOP 6 to not to receive promotional SMS Communication /Broadcasting /Entertainment /IT.
STOP 7 to not to receive promotional SMS Tourism and Leisure.
For multiple STOP space [option1], [option2], [option3],...
example: 'STOP 1,2,5
2. Call 1909 (toll free)
3. Call 121 (chargeable)
For detailed procedure you may visit the website www.nccptrai.gov.in and click 'How to register' under tab 'Information for customers'.
How do I send an SMS to make a complaint?
Ans.
You can register a complaint regarding receipt of unsolicited commercial communications by sending SMS to 1909 in the specified format given below: COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm
Where XXXXXXXXXX - is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated. For example if you have received a message from sender TM lifestyle on 27/Jan/2011 at 16:25hrs
You can send a text SMS COMP TEL NO TM lifestyle, 27/01/11, Time 16:25 to 1909.
The complaint will be registered and acknowledged by the access provider by sending a unique complaint number through SMS.
You will be informed of the action taken on your complaint within 7 days of the complaint booking.
More Help
What documents are needed for a new AIRCEL connection?
For a new Aircel connection you'll need a self attested passport photograph and a copy of your valid address proof.
PAN card
Photo credit card
Voter ID card
Passport
Arm's license
Driving license
ID card issued by central / state government
ID card issued by public sector undertakings
Ration card with your photo
Government college / university ID card
In case your ID proof does not have your address on it, you'll need any one of these as your proof of address:
Electricity bill (issued in the last two months)
Telephone bill (MTNL / BSNL - issued in the last two months)
Bank Statement / credit card statement (of last two months)
Income tax order (not older than 1 year)
RC copy of vehicle
Registered rent agreement
Bank passbook
Remember:
To carry a photograph with your signature on it.
To carry the originals along with photocopies, since we'll need to verify the originals and attest the photocopies
My Phone is asking for PUK code, how do I get it?
Ans.The phone prompts for the PUK code in case you have entered the SIM PIN code incorrectly for 3 times. To get the PUK code, visit My Account on our website - www.Aircel.com or kindly call 121 and speak to our Customer Care Officer.
How do I check latest schemes with AIRCEL?
Ans.Aircel keeps launching new and competitive schemes for Value Added Services, Plans and Rate Cutters. To get the latest information and stay updated dial 1213 for latest Schemes, 1214 for latest Value Added Services and 1215 for latest Bill Plans.
What is the SMS Service Center Number?
Ans.You may pls note the SMS Service center for your respective circle from the list available below:-
Circle
Message Centre Number
Andhra Pradesh
+919700099060
Assam
+919854099060
Bihar
+919854099060
Chennai
+919841044446
Delhi
+919716099060
Himachal Pradesh
+919854099060
J&K
+919851099060
Karnataka
+919738099060
Kerala
+919809099060
Kolkata
+919854099060
Mumbai
+919768099060
North East
+919854099060
Orissa
+919854099060
RoTN
+919842201155
RoWB
+919854099060
ROM
+919762099060
UP East
+919807099060
UP West
+919808099060
How do I check my Credit Limit?
Ans.To know the Credit Limit on your Aircel Postpaid number, kindly sms ACC to 121 or visit My Account on our website - www.Aircel.com.
How do I log a complaint?
Ans.To log a complaint with Aircel, kindly call 121 and speak to our Customer Care Officer.
How do I get my bill plan changed?
Ans.To change your bill plan on your Aircel mobile number, kindly call 121 and speak to our Customer Care Officer.
How do I get my Bill address changed?
Ans.To change your bill address for your Aircel mobile number, kindly call 121 and speak to our Customer Care Officer.
How do I get CLIR facility activated on my mobile?
Ans.To subscribe to CLIR facility on your Aircel mobile number, kindly visit the nearest Aircel Store to fill up the form for request of the services.
Postpaid
New Connection and Basic Services
How to Apply
Ans. Please visit your nearest Aircel Store along with your Proof of Identity, Proof of Address and a latest passport size photograph. Our point of Sale will ask you to fill a `Customer Engagement Form' & 'Tariff Enrolment Form'. You need to submit the same along with above mentioned documents; also you will be required to pay for the required applicable activation fee/ security deposit (As per prevailing offer / plan).
Where do I enquire about latest schemes with AIRCEL?
Ans. You may check our latest schemes thru our website or by dialing 1213 (toll-free) from your AIRCEL mobile. You may also visit your nearest AIRCEL Store/ Retailer to know about our new schemes.
Where do I enquire with top value added service offered by AIRCEL?
Ans. You may check our top VASs thru our website or by dialing 1214 (toll-free) from your AIRCEL mobile. You may also visit your nearest AIRCEL Store/ Retailer to know about our top VASs.
How do I get my mobile ownership transferred?
Ans. You need to visit our nearest AIRCEL Store and submit:-
Ownership Transfer Request forms (available at the store).
Your valid Identity and address proof.
An NOC (No Objection Certificate) from your end mentioning that you have no objection in transferring the ownership of this account to the proposed transferee.
Valid POA/ POI of Transferee
Customer Engagement Form (duly signed by transferee)
A latest passport size color photograph of transferee.
Post submitting the above requirement AIRCEL may conduct an address verification of the address mentioned by transferee on the 'CEF'
Note: In case of 'Corporate Account' the NOC need to be signed & stamped by Authorized signatory of the company along with Seal/ Stamp of the company.
Will I be charged if I make overseas calls to a friend but hear a system announcement instead?
Ans. It depends on the announcement type, in case of number not contactable due to any reason like busy, not answering etc. no charge will be levied. However, if the call at the other end is answered by the private voice mail of the called party then this would be treated as successfully matured call and will be charged as per the applicable call rates.
What are the alternatives to talking while driving?
Ans. It's better not to talk while driving but if extremely important or urgent you can use Bluetooth or hands free (Note: This may be unlawfull as per the Traffic Rules of your state). We would recommend you to activate Voice Mail Service in such a case, so that all callers who could not talk to you can leave a voice message for you.
Will calls to Aircel telephone services call center be toll free from my Aircel mobile?
Ans. Yes, our customer care number 121 is toll free from all AIRCEL numbers.
SIM Related
I see "PUK" on my mobile phone, what should I do?
Ans. You need to call up our customer care number ' 121 or visit your nearest Aircel center, where they would give the 8-digit PUK code. You will be required to dial the 8-digit PUK code on your mobile and reselect a new PIN number for your mobile.
Please note ' Entering of wrong PUK 10times will completely block your SIM card.
What should I do when I see the words "SIM Card Rejected" or "Blocked Card" or "Check Operator Services"?
Ans. For `Blocked SIM Card': You need to visit at our Aircel Store, where a fresh SIM card would be provided to you with the number being same.
For `SIM Card Rejected': This may happen because of dust on the chip of the SIM card, please clean the same once & reinsert the SIM in your handset and try. If still problem persists, then you need to visit at our Aircel Store, where a fresh SIM card would be provided to you with the number being same.
For `Check Operator Service' : The message shall appear only on occasions when
You have restricted `Caller ID display' option from your handset while this service ( CLIR) has not been activated for you. In such case ' Please access the call settings options of your mobile & activate / enable `Send Caller ID' option. Please note that the name of option may vary based on your handset model
You have mistakenly selected `LINE 2' on your handset. In such case ' please access the call settings and change `LINE 2' to `LINE 1'
Why is my SIM card blocked?
Ans. Reason: Damaged, Broken, wrong PUK entered thrice
What are the charges to replace the SIM card?
Ans. Please contact 121 for current / updated charges.
I have lost my mobile phone, what should I do?
Ans. You may call up 121 to get your phone barred. Also, you need to visit your nearest AIRCEL store for issuance of a duplicate SIM along with the copy of an FIR and your valid identity and address proof.
Do I have to pay for the unauthorized calls made from my lost mobile phone?
Ans. Yes, you are responsible for all usage made from your mobile phone. Thus, we recommend that in case of 'theft/ loss' of your handset please call AIRCEL customer care immediately and get your services blocked/ barred, till you arrange for a new SIM card.
I Have lost my mobile phone. How do I get a replacement SIM card for my spare / new handset?
Ans. You may call up 121 to get your phone barred. Also, you need to visit your nearest AIRCEL store for issuance of a duplicate SIM along with the copy of an FIR and your valid identity and address proof.
Bill & Payment
How do I check my unbilled amount?
Ans. To know your unbilled amount you may dial - 1212 from your Aircel Postpaid mobile phone or you can send an sms - Unbilled to 121 from your Aircel mobile phone for information on your unbilled amount.
Can I get bill over email?
Ans. Yes, Aircel provides you with option to receive your bills through email. To subscribe for the same you can send a SMS START EBILL to 121. You may alternatively access your bill through My Account section on our website - www.Aircel.com
How can I get a duplicate bill?
Ans. You can download your duplicate bill from My Account section on our website - www.Aircel.com. You may also send an SMS DUPBILL to 121 for hard copy of duplicate bill.
What bill payment methods are available?
Ans. Aircel provides you with various options to pay your bills through Cash, Cheque, Debit/Credit Cards at our Aircel Stores and Retail outlets. If you have a Debit/Credit Card you can also pay for your bills through My Account on our website - www.Aircel.com .
What is E-Bill Service?
Ans. E-Bill service provides you with an option to receive your monthly Aircel bills through email. Send a SMS START EBILL to 121 to subscribe for E-Bill.
How do I get an itemized bill?
Ans. To subscribe for monthly itemized bill please send a toll free SMS "START ITEMBILL" to 121 and if you need an itemized bill only for one time then send a toll free SMS ITEMBILL to 121. You may also visit My Account on our website - www.Aircel.com to access itemized bill free of charge.
Can I see itemized bill free at www.aircel.com ?
Ans. Yes, you can view your itemized bill under My Account on our website - www.Aircel.com.
Call or SMS related
Why am I unable to send SMS?
Ans. Reason:
Check you message settings to
Check that you message a valid message center no.
Check that the option 'Message sent as' is selected as 'text' for all your text messages.
In case you're still unable to send SMS then pls call 121
What happens to my incoming SMS messages if my cellphone is switched off or out of signal range?
Ans. Please check with technical
Why didn't the intended recipient receive my SMS?
Ans. Reason-:
Phone was switched off or out of range.
Incoming SMS is barred.
How do I arrange for temporary suspension of mobile service?
Ans. Provide a written request along with valid POA & POI.
How do I reconnect my mobile line if it is temporarily on suspension?
Ans. Provide a written request along with his valid POA & POI.
My Phone shows Full Strength but I can't make a call, why?
Ans. There can be various reasons for this:-
Please check the line selected, if line 2 is selected you will not be able to make calls.
In case you're still unable to call any number then please note 'the message that you get on your mobile screen or voice recording' and call 121 for help.
Roaming
How do I get National roaming activated?
Ans. National roaming service allows you to use your Aircel mobile phone when you travelling to another state in India.For subscribing to National roaming on your Aircel Postpaid number, kindly call 121 and speak to our Customer Care Officer to subscribe for the same.
Note: Not applicable for ASSAM Circle
How do I get International roaming activated?
Ans. International roaming service allows you to use your Aircel mobile phone when you are travelling to another country. For subscribing to International roaming on your Aircel Postpaid number facility, you need to have a security deposit of Rs 3000. The amount can be deposited at the nearest Aircel Store as security amount. Also you will require a DUAL IMSI SIM card which can be obtained from the Aircel Store in replacement of your current SIM card. Once you have the sufficient deposit as your security amount, kindly call 121 and speak to our Customer Care Officer to subscribe for the same.
What are the charges for National roaming?
Ans. For charges on National roaming, visit Roaming section in our website - www.Aircel.com or kindly call 121 and speak to our Customer Care Officer.
Note: Not applicable for ASSAM Circle
What are the charges for International roaming?
Ans. International roaming is available for Rs. 99 per month. For information on charges for Incoming and Outgoing calls/SMS, visit roaming section in our website - www.Aircel.com or kindly call 121 and speak to our Customer Care Officer.
How can I contact customer care while roaming?
Ans. To contact customer care while on roaming on Aircel network - dial 121. When you are roaming on any other network National or International - dial +9197xxx xxxxx (kindly note you will be charged roaming charges for call customer care for dialing the long code).
Do I require special SIM Card or handset while in roaming?
Ans. In case you are travelling within India you can use the same SIM card. If you are travelling abroad you would need to get a Dual IMSI SIM card from the nearest Aircel Store for Rs. 25.
Value Added Services
What is a missed call alert?
Ans. Missed call Alert is a¿ Value Added service¿ that helps a Customer to know who all called him/her while his/her mobile was switched off or not reachable.
How to I deactivate MCA service?
Ans. Deregistration can happen either through USSD or through sms ¿
Through SMS, Type 'MCA D' and send it to 5799
Through USSD , dial *999*2# (Please get this validated by VAS team)
What is voice mail service? How do I activate Voice mail?
Ans. 'Voice Mail' is a Value Added Service where your callers can leave a voice message for you in case you are unable to answer / attend your phone. To activate VMS the subscriber has to type 'START VOICE' and send it to 200 (Please get this validated by VAS team)
How do I de-activate this facility?
Ans. To de-activate VMS the subscriber has to type 'STOP VOICE' and send it to 200. (Please get this validated by VAS team)
Can I retrieve Voice Message from landline?
Ans. The subscriber can retrieve VMS from landline by dialing 9851098041. While on Roaming the subscriber has to dial 9851198511 to retrieve voicemail. (Please get this validated by VAS team)
Can I retrieve the messages from another mobile phone?
Ans. To retrieve VMS from his own number the subscriber has to dial 900. The subscriber can retrieve VMS other mobile by dialing 9851098041. While on Roaming the subscriber has to dial 9851198511 to retrieve voicemail. (Please get this validated by VAS team)
How do I retrieve Voice Message during National Roaming?
Ans. While on Roaming the subscriber has to dial 9851198511 to retrieve voicemail. (Please get this validated by VAS team)
What is Call waiting?
Ans. The Call Waiting option enables the subscriber to keep the 2nd incoming call keeps in waiting mode while another call is continuing. In this scenario while you are already talking on 1 line, the second caller shall not get an engaged tone & the subscribed can switch to the second caller any time.
I don't want this service, please disconnect it for me?
Ans. This is a handset depended feature and has to be activated or de-activated from the handset. Please access call settings of your handset and deactivate / disable `Call Waiting' option.
What is Caller Line Identification?
Ans. This facility enables the call recipient to see the number from which he is receiving the call.
How to activate
Ans. This is a per-activated facility in all the numbers for all prepaid numbers.
What is Call Divert / Forwarding
Ans. Call Divert is the facility with which you can divert the incoming calls (based on options selected by you in your handset settings) to any local number. Each diverted call if answered shall be charged as per applicable outgoing rates.
How can I activate it?
Ans. This is a handset depended feature and has to be activated or de-activated through the handset settings
What is GPRS?
Ans. It is General Packet Radio Service, where customers can access to internet on their phone or can use their mobile as a modem to connect to internet through their computer or lap top.
What is MMS?
Ans. It is Multimedia Messaging Service; via this facility you can send images/pictures from your phone to an email id or another mobile number. Please note in case the recipient doesn't have this service active on his / her mobile, then he / she will receive an sms with URL details to access the sent content on internet.
How can I use MMS services? What do I need to do to use MMS?
Ans. To start using MMS service, you need to send an SMS to get the setting for MMS and save it on your mobile handset. For details of the sms, please contact customer care - 121
What is My Album?
Ans. You may select an album with dialer tune, wherein you will get a list of songs within an album. By subscribing to an album your every caller will listen to a new song randomly from a song available in the album.
How can I use Aircel Pocket Internet Service? What do I need to do to use Aircel Live?
Ans. For using AIRCEL Pocket Internet you need to download the setting of AIRCEL Pocket Internet (by sending an SMS 'WAP' to 121) and save it as a default setting on your handset. Please note that this service can only work on GPRS/ WAP enabled handsets. After you've save d the setting, the pocket internet page gets saved as default page in your Web Browser.
Can the customer get the settings from any source other than the Customer care?
Ans. Yes, you may sms 'WAP' and sent it to 121 (toll-free)
What is DIALER TUNES service?
Ans. Dialer Tune is a special feature through which your caller will hear a song or music of your choice, instead of the default "tring tring" tone. To activate this service -
Customer has to dial 53000 and select a song of his/her choice.
Monthly rental is Rs 30/month & charges for dialing 53000 is Rs 3/min.
Loss of SIM Card
Can I block my phone if SIM is lost?
Ans. Yes, in case you've lost your phone you can block the SIM card by calling 121 and informing our Customer Care Officer.
How do I get a new SIM Card?
Ans. In case your SIM card is damaged or lost and you would like to have a new SIM card, kindly visit the nearest Aircel Store for a replacement. Kindly ensure to carry proof of identification like - Drivers license, Voter ID card, Government issued ID card etc.
Do I need to pay any charges for new SIM?
Ans. The new SIM card is available for Rs. 50 at our Aircel Stores.
Will I get all my services back on the new SIM?
Ans. Once the new SIM card is activated, all the services are restored as on the previous card. Kindly note: that your contacts and sms on the previous SIM card will not be available.
Can I retain my old contact list and SMS on new SIM?
Ans. In case you take a new SIM card, your contact list will not be transferred automatically. If you have the old SIM card still in working condition you would need to do it manually.
Pocket Internet
What is pocket Internet and how do activate it?
Ans. Pocket Internet service allows you to access internet over WAP on your WAP/GPRS enabled handset. Pocket Internet is activated by default on your Aircel mobile connection. In case you are using GPRS enabled handset send PI to 121 for the settings. Pocket Internet usage is charged at 10p/10kb for browsing.
What are charges for Pocket Internet?
Ans. Pocket Internet is charged at 10p/10kb for browsing. There are various packs available to provide you unlimited access to Pocket Internet for limited period, for more details kindly call 121 and speak to our Customer Care Officer.
How can I get the settings for Pocket Internet and MMS settings?
Ans. For Pocket Internet settings please send a toll free SMS writing PI to 121. For MMS settings send MMS to 121 and to get both the settings together please SMS ALL to 121.
What if my phone does not support settings sent by SMS?
Ans. In case you are not able to save the settings for Pocket Internet received through sms, kindly call 121 and speak to our Customer Care Officer for assistance.
Will I be able to connect to PC/ laptop using my mobile?
Ans. Pocket Internet allows you to connect your GPRS/WAP enabled Aircel mobile phone to PC/Laptop for browsing. For assistance with settings, kindly call 121 and speak to our Customer Care Officer.
Will I be able to use MMS also?
Ans. To start using MMS, kindly send sms Start MMS to 121. To download the settings for MMS, kindly send MMS to 121. In case your handset does not support OTA settings, kindly call 121 and speak to our Customer Care Officer.
DialerTunes
How do I activate dialer tunes?
Ans. To activate Dialer Tunes, kindly dial 53000 from your Aircel phone and follow the process of activation. You may also send sms ACT DT to 53000. Kindly note that - 53000 is not a toll free number and you will be charged Rs. 3 per minute for calling and Rs. 3 per message to this number.
What are the charges?
Ans. Dialer Tunes service is currently available for Rs. 30 per month. There are various other packs available for lesser rates and duration. For more information, kindly call 121 and speak to our Customer Care Officer.
How do I deactivate dialer tunes?
Ans. We are sorry to hear that you would like to deactivate Dialer Tunes from your Aircel mobile phone. To deactivate dial 53000 and select option 2 and follow the prompts. Kindly note that - 53000 is not a toll free number and you will be charged Rs. 3 per minute.
How do I change song?
Ans. To change your Dialer Tune song, you may dial 53000 and select the songs from the list played. In case you like the Dialer Tune of another Aircel subscriber, you can choose the same song by dialing *9 when you call his number.
National Customer Preference Registration (NCPR)
What is NCPR?
Ans. As per government guideline the National do not call service has been renamed as National Customer Preference registration. Now with NCPR service you can block unwanted promotional Calls/SMS as per your preference. You can partially register and choose up to 7 given categories from which you want to receive promotional SMS. For details click here
How do I register to NCPR?
Ans. With NCPR service you can block unwanted promotional Calls/SMS as per your preference. By three modes:
1.SMS to 1909
Send SMS
SMS START 0 to 1909 to fully register
START 1 to receive promotional SMS from Banking/ Insurance /Financial products/Credit cards.
START 2 to receive promotional SMS to Real Estate.
START 3 to receive promotional SMS Education.
START 4 to receive promotional SMS Health.
START 5 to receive promotional SMS Consumer goods and automobiles.
START 6 to receive promotional SMS Communication /Broadcasting /Entertainment /IT.
START 7 to receive promotional SMS Tourism and Leisure.
For multiple Start [space] [option1], [option2], [option3],...
Example: 'START 1,2,5 to get above detailed information SMS Help CPR or Help NCPR to 1909
2. Call 1909
3. Call 121
For detailed procedure you may visit the website www.nccptrai.gov.in and click 'How to register' under tab 'Information for customers'.
What if I change my mind? Can I take my number off the National Customer Call Preference Registry?
Ans. Yes. Any subscriber may, at any time, only after completion of 90days from the date of registration, request the Access Provider, for deregistration For detailed procedure you may visit the website www.nccptrai.gov.in and click 'How to de-register' under tab 'Information for customers'.
1. SMS to 1909
Send SMS
SMS STOP to 1909 to fully de-activate
STOP 1 to not to receive promotional SMS from Banking/ Insurance /Financial products/Credit cards.
STOP 2 to not to receive promotional SMS to Real Estate.
STOP 3 to not to receive promotional SMS Education.
STOP 4 to not to receive promotional SMS Health.
STOP 5 to not to receive promotional SMS Consumer goods and automobiles.
STOP 6 to not to receive promotional SMS Communication /Broadcasting /Entertainment /IT.
STOP 7 to not to receive promotional SMS Tourism and Leisure.
For multiple STOP space [option1], [option2], [option3],...
example: 'STOP 1,2,5
2. Call 1909 (toll free)
3. Call 121 (chargeable)
For detailed procedure you may visit the website www.nccptrai.gov.in and click 'How to register' under tab 'Information for customers'.
How do I send an SMS to make a complaint?
Ans.
You can register a complaint regarding receipt of unsolicited commercial communications by sending SMS to 1909 in the specified format given below: COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm
Where XXXXXXXXXX - is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated. For example if you have received a message from sender TM lifestyle on 27/Jan/2011 at 16:25hrs
You can send a text SMS COMP TEL NO TM lifestyle, 27/01/11, Time 16:25 to 1909.
The complaint will be registered and acknowledged by the access provider by sending a unique complaint number through SMS.
You will be informed of the action taken on your complaint within 7 days of the complaint booking.
More Help
What documents are needed for a new AIRCEL connection?
For a new Aircel connection you'll need a self attested passport photograph and a copy of your valid address proof.
PAN card
Photo credit card
Voter ID card
Passport
Arm's license
Driving license
ID card issued by central / state government
ID card issued by public sector undertakings
Ration card with your photo
Government college / university ID card
In case your ID proof does not have your address on it, you'll need any one of these as your proof of address:
Electricity bill (issued in the last two months)
Telephone bill (MTNL / BSNL - issued in the last two months)
Bank Statement / credit card statement (of last two months)
Income tax order (not older than 1 year)
RC copy of vehicle
Registered rent agreement
Bank passbook
Remember:
To carry a photograph with your signature on it.
To carry the originals along with photocopies, since we'll need to verify the originals and attest the photocopies
My Phone is asking for PUK code, how do I get it?
Ans.The phone prompts for the PUK code in case you have entered the SIM PIN code incorrectly for 3 times. To get the PUK code, visit My Account on our website - www.Aircel.com or kindly call 121 and speak to our Customer Care Officer.
How do I check latest schemes with AIRCEL?
Ans.Aircel keeps launching new and competitive schemes for Value Added Services, Plans and Rate Cutters. To get the latest information and stay updated dial 1213 for latest Schemes, 1214 for latest Value Added Services and 1215 for latest Bill Plans.
What is the SMS Service Center Number?
Ans.You may pls note the SMS Service center for your respective circle from the list available below:-
Circle
Message Centre Number
Andhra Pradesh
+919700099060
Assam
+919854099060
Bihar
+919854099060
Chennai
+919841044446
Delhi
+919716099060
Himachal Pradesh
+919854099060
J&K
+919851099060
Karnataka
+919738099060
Kerala
+919809099060
Kolkata
+919854099060
Mumbai
+919768099060
North East
+919854099060
Orissa
+919854099060
RoTN
+919842201155
RoWB
+919854099060
ROM
+919762099060
UP East
+919807099060
UP West
+919808099060
How do I check my Credit Limit?
Ans.To know the Credit Limit on your Aircel Postpaid number, kindly sms ACC to 121 or visit My Account on our website - www.Aircel.com.
How do I log a complaint?
Ans.To log a complaint with Aircel, kindly call 121 and speak to our Customer Care Officer.
How do I get my bill plan changed?
Ans.To change your bill plan on your Aircel mobile number, kindly call 121 and speak to our Customer Care Officer.
How do I get my Bill address changed?
Ans.To change your bill address for your Aircel mobile number, kindly call 121 and speak to our Customer Care Officer.
How do I get CLIR facility activated on my mobile?
Ans.To subscribe to CLIR facility on your Aircel mobile number, kindly visit the nearest Aircel Store to fill up the form for request of the services.
Handsets
What are the selling features of Blackberry over other High end phones ?
Push delivery (for both email and MDS data) offers freedom of mind .. dont have to be stressed or keep checking for new email
Highly integrated (BB provides complete solution vs. many competitors in partnership providing solution)
Long battery life
Durability the HH has a strong plastic body and survives quite a bit of beating
HH is Always on, Always connected (vs. say a laptop you have to fire up, log into internet, log into VPN session and then download email)
Well designed, full QWERTY keyboard - easy and fast to type Security (Triple DES end-to-end encryption, IT policies e.g. enforce passwords on HH, commands e.g. in BESX you can wipe personal data on a lost HH remotely)
Track wheel / ball - quick easy access to menu and single-hand operation
Open platform J2ME - lots of 3rd party support and applications
Access to corporate data via MDS
Proven platform and proven company (leading wireless solution)
If you find any difficulty with your blackberry device following are a few steps to help you troubleshoot your device.
Step 1
Check the Handheld Status for connectivity of GSM / gprs / edge / GPRS / Edge EDGE/GPRS in capital letters:Indicates device is fully operational for all traffic
(Email/Pin/SMS /WAP & Voice ) Edge/gprs in small letters :Indicates device can only access Voice / WAP & SMS GSM :Indicates device can only access Voice & SMS
Step 2
Scan & register the device on Aircel network Options > Mobile Network > Network Selection Mode : Manual
Step 3 Rebooting
Reboot the handset; remove the battery & insert again.
If you still find problems with your device pls feel free to call our helpline at 1255 from your AIRCEL cellphone.
Why can't I access one particular site on the BB?
The browser on the HH has limited capability. At present sites with JavaScript (JS), flash, CSS are not supported. Hence some websites will work and some will not. This is purely dependant on the website features.
What is Blackberry?
Blackberry is a wire-less solution that allows access to business and/or personal emails from a Blackberry handset.
What are the various features of Blackberry?
Blackberry supports push e-mail , mobile telephone , text messaging . internet faxing, web browsing & other wireless information as well as a muti-touch interface.
Always On, always connected.
Easy to use
Integration with Corporate mail
Advanced Security features
Complete wireless functioning
Plays different media (audio & video )
Create & edit docs, xls & ppt
Blackberry supports : --
Multiple E-mail / SMS / Gaming / Calendar /Instant Messenger /Memo / Camera / Contact Manager /Tasks / Reminders /MMS / Bluetooth / Infrared/ GPS / Media Player & Internet.
Who all use Blackberry?
Blackberry can be used by Corporate as well as Retail users. Corporates: Large corporate, businessmen, Govt organizations & IT professionals. Blackberry smartphone for Corporate segment works with BES (Blackberry Enterprise Service). Retail Users : Blackberry can be used by everyone Individuals, Consumers,Hi-tech savvy users, Students etc. Blackberry for Retail users works with BIS ( Blackberry Internet Service)
What is a BES?
BES (BlackBerry Enterprise Server) is enterprise class software that enables a company to access their email (and corporate data) wirelessly using a HH.
BES provides secure end to end wireless access to corporate emails & corporate applications. BES solution is mainly intended for Organizations with Microsoft Exchange , Lotus Domino or Novel Group-wiseMail Servers. BES involves integration with organizations email messaging platform and other business application servers.
BES supports highest level of integrated wireless security. Push delivery happens from behind a firewall security.
What is the functionality of BES ?
BES does act as a sort of email relay for Corporate accounts so that users always have access to their email. The software monitors the users local Inbox, and when a new message comes in , it picks up the message & passes it to RIMs Network Operations Centre (NOC ) . The messages are then relayed to users wireless provider, which in turn gets delivered to BB device. This is also called Push mail ; herein all new emails, contacts and calendar entries are pushed into the BB device automatically rather than user synchronizing manually.
What are the core differences between BES and BIS?
MS Exchange1, IBM Lotus Domino2, POP3, IMAP, AOL, MSN, Hotmail
MS Exchange, IBM Domino
Auto Synchronization
Email
Email, Calendar, Address book, Task, Memos
Personal computer running
User's PC must be running if using mail connector
No
Security
Messages are not encrypted (BIS website has SSL security)
High levels of Security (Triple DES/AES encryption between BES & HandHeld)
Multiple email accounts
Integrates up to 10 email accounts
Only ONE single account***
Access to Corporate data
NO
YES
IT dept. control
NO
YES
Remote Address Lookup
NO
YES
OTA Reconciliation
Only with BIS****
YES
Always on PUSH email
YES
YES
Attachment viewing
YES
YES
Internet browser
Generally YES depending on carrier
YES
* MS Exchange using Outlook Web Access (OWA) or the BlackBerry Mail Connector application (or POP3, IMAP)
* * IBM using iNotes or the BlackBerry Mail Connector application (or POP3, IMAP)
* * * Keep in mind an Enterprise user has BES and BIS, hence can have up to 11 (1+10) accounts on his/her BB
* * * * In BIS, OTA Reconciliation only occurs with BIS account e.g. if you delete an email on your HH, it will delete it on BIS website, but not on your yahoo mail.
Why can't I access one particular site on the BB?
The browser on the HH has limited capability. At present sites with JavaScript (JS), flash, CSS are not supported. Hence some websites will work and some will not. This is purely dependent on the website features.
How can I create a BIS account?
You can create BIS account on the handset itself by clicking on the "Aircel Email Settings" option. You can also visit the website aircel.blackberry.com on your PC to create your account.
What is Desktop Manager?
Desktop Manager is a PC application that lets you perform operations on the handset using your computer via the USB cable. Desktop Manager comes on the CD with the handset and also can be downloaded from http://www.blackberry.com./Desktop Manager can let you do the following:
Install 3rd party applications or new HH upgrades
Backup HH data on PC/restore backed up data back onto HH
Synchronize PIM data that is not synched OTA e.g. Your personal address book, your tasks, memos etc. For this reason it is good practice to cradle your HH every few days to sync. this data.
What attachments can I view on the handset? Will I be able to receive
attachments on BB , if yes it supports what all attachements ?
You can view a text-based rendering of MS Word, PowerPoint, Excel, WordPerfect, PDF, HTML and ASCII attachments.
BIS (BlackBerry Internet Service) is an internet based BB solution for those corporate/individual users who do not want to invest in the full functionality of a BES and hence get a solution with fewer features. BIS gives you access to existing email like hotmail, AOL, yahoo pop3 mail etc. and has a user interface at http://aircel.blackberry.com/
Individuals can configure upto 10+1 personal & business mails BIS supports :
POP3/IMAP4 (Corporate/ISP mail)
Webmail
Microsoft Outlook Web access
BIS setup is quite simple & quick , doesnt require IT support. There are zero setup costs involved.
