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          Customer Care

          We always strive to provide the best services and products for you. Here you can find information on services such as roaming, device settings and information on payment, number portability and other Aircel services.
          Important Information
          Dear Customer! If you receive call/Missed call from unknown international numbers such as 00375/00423, +375/+423 about winning prizes or lottery, Pls ignore the calls and don't answer or call back.

          Product Support
          Instructions on starting or stopping Aircel's Value Added Services.

          Search for service:
          View the complete list here
          Configure settings for various devices.

          Select your device/service::
          Click for chat Support
          Pay your bills, change your plan, get duplicate bills and more.

          Please select:
          Postpaid >
          Prepaid >
          Service Support
          View available services here

          Please select:
          Pay my bill >
          Recharge >
          Log and track your complaints/requests.Click here to submit your feedback
          Click here for FAQs and information about processes like obtaining new numbers
          Contact us for any information or complaints.
          Self Help
          Register for my account to
          • Check acount information
          • Log complaints/ requests
          • Get free itemised bills
          • Print/download bill
          • Pay/recharge online
          Send "Start e-bill" to 121 to subscribe for e-bills.

          Call 1288 for details of Aircel products and services including VAS, latest schemes and tariffs.


          Call 121 from your Aircel mobile to resolve your queries via IVR.
          Key services available
          • Balance and Validity Info
          • PocketInternet Settings
          • Start 3G
          • Manage NCPR
          • Latest schemes & VAS info

          SMS "My account" to 121 to get the Self Help access link.

          Key services available
          • Start 3G
          • View in English / Hindi
          • Register bill related request
          • View bill Info
          • FAQs: Prepaid & Postpaid

          SMS "Help" to 121 to receive various self help options

          Key services
          • Bill payment and info
          • PocketInternet Settings
          • Get your PUK code
          • Locate Aircel Stores
          View the list of keywords here

          Important Information
          Switch to Aircel, retain your number. Now as simple as ABC.

          List of days on which discounted SMS rates do not apply

          Click here for information on how to opt out of promotional SMSes.
          For information on our 2-tier complaint handling mechanism. Click here.

          To register UCC complaint
          Click here

          Click here for information on how to register as a Telemarketer with TRAI.

          As mobile phones become ever more popular, the scope for malicious attacks increases. While a desktop faces security threats from one connection, a mobile phone is exposed to risks from multiple computers, WiFi zones, etc. For more information, please visit www.secureyourelectronics.in.

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